Store Manager

Sales Generation:
-Meet sales goals
-Analyze available sales reports and data to determine the needs of the business and set business strategies
-Set individual sales goals for sales associates, ensuring goals reflect store business goals
-Continuously motivate sales staff to meet assigned sales and productivity goals
-Support the development of associates' sales techniques, ensuring utilization of  "7 Steps of Selling" to maximize sales Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge
-Demonstrate sales leadership for staff by playing an active role on the selling floor
-Collaborate with Supervisor and Marketing to identify marketing opportunities to support sales
-Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market

Customer Service:
-Ensure all associates provide the highest level of customer service, utilizing the "7 Steps of Selling"
-Ensure staff maintains constant client communication through utilizing their client books
-Manage client database and utilize information to increase sales and client contact
-Resolve all client problems and complaints quickly and effectively
-Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
-Manage all special events inclusive of collection previews, client events, sale events and center events, etc.
-Empower associates to make decisions in the customer's best interest that also support the Company's philosophy

Operations:
-Ensure facility maintenance, presentation and organization
-Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash
-Control store expenses and maintain budgets, continually striving to reduce costs
-Schedule associates to maintain adequate floor coverage while maintaining payroll budgets
-Ensure deliveries are properly processed in a timely manner
-Monitor the movement of all inventory and ensure that staff adheres to all Shipping/Receiving policies and procedures
-Meet inventory accuracy and shrink requirements
-Ensure staff is trained in all areas of appropriate register usage and maintenance
-Understand and properly execute all management register functions
-Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication and LP audits
-Build and maintain good communication with members of corporate office, regional office, mall office and other stores
-Exhibit proficiency in computer programs used by the Company including: Word, Excel

Merchandising/Visual:
-Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
-Partner with logistics, product teams and supervisor to ensure appropriate assortment for the store
-Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
-Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
-Identify and communicate product concerns in a timely manner
-Communicate inventory needs to support the business goal